OrganicPure Privacy Policy

Effective Date: August 5, 2026

OrganicPure respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how OrganicPure collects, uses, stores, shares, and protects information when you use the OrganicPure mobile application, website, products, and services.

By using OrganicPure, you agree to the practices described in this Privacy Policy.

1. Information We Collect

OrganicPure may collect the following information when you use the application:

Account Information

Name
Email address
Mobile number
User account ID
Profile photo (if provided)
Login or authentication information

Delivery Information

Delivery address
City, state, postal code, and other address details
Contact information required to complete delivery

Order Information

Products viewed or purchased
Cart information
Order history
Order value
Order status
Delivery information
Cancellation and refund requests

Wallet and Promotional Information

OrganicPure Wallet balance
Wallet transaction history
Wallet credits and refunds
Coupons, promotional codes, and offers used

Device and Technical Information

OrganicPure may automatically collect certain technical information, including:

Device type
Operating system
Application version
Device identifiers
IP address
App usage information
Error reports and diagnostic information

Camera Information

If you use features such as barcode, QR code, or gift card scanning, OrganicPure may request access to your device camera.

Camera access is used only to provide the relevant scanning feature. OrganicPure does not access your camera unless you grant permission.

Information You Provide

We may collect information that you provide when you contact customer support, submit feedback, report a problem, request a refund, or communicate with OrganicPure.

2. How We Use Your Information

OrganicPure may use your information to:

Create and manage your account
Process and manage orders
Provide delivery services
Contact you regarding your orders
Provide Cash on Delivery (COD) services
Manage OrganicPure Wallet balances and transactions
Process approved refunds as OrganicPure Wallet credit
Apply coupons and promotional offers
Provide customer support
Prevent fraud, abuse, fake orders, and misuse
Improve the OrganicPure application and services
Fix technical issues and improve security
Comply with legal and regulatory requirements

3. Cash on Delivery Information

When you select Cash on Delivery, OrganicPure may use your name, mobile number, delivery address, order information, and payment amount to process and complete the delivery.

OrganicPure may use order history and account activity to prevent fraudulent or abusive COD orders.

4. Refund and OrganicPure Wallet Information

If a refund is approved, OrganicPure may add the approved refund amount to your OrganicPure Wallet balance.

OrganicPure may maintain records of wallet balances, wallet credits, refund requests, order information, and wallet transactions to manage the wallet service, prevent fraud, and resolve customer support issues.

Refunds are provided as OrganicPure Wallet balance only, subject to applicable law and the OrganicPure Terms & Conditions.

5. How We Share Information

OrganicPure may share relevant information with trusted service providers and partners when necessary to operate the application and provide services.

This may include:

Delivery partners for order delivery
Product sellers or suppliers where necessary to fulfil an order
Cloud hosting and database service providers
Authentication and account service providers
Customer support providers
Analytics, security, and technical service providers
Government authorities or law enforcement agencies when required by law

We share only information reasonably necessary for the relevant purpose.

OrganicPure does not sell your personal information to third parties.

6. Data Storage and Security

OrganicPure uses reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials secure.

7. Data Retention

OrganicPure may retain personal information as long as reasonably necessary to:

Provide OrganicPure services
Maintain account and order records
Manage wallet transactions and refunds
Resolve disputes
Prevent fraud and misuse
Meet legal, tax, accounting, or regulatory requirements

When information is no longer required, OrganicPure may delete, anonymize, or securely retain it as permitted or required by applicable law.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

Access certain personal information held by OrganicPure
Request correction of inaccurate information
Update your account information
Request deletion of your account or certain personal information
Withdraw optional permissions such as camera permission
Contact OrganicPure regarding privacy concerns

Some information may need to be retained for legal, security, fraud prevention, order management, or transaction record purposes.

9. Account Deletion

You may request deletion of your OrganicPure account by contacting OrganicPure through the support details provided below.

Deleting an account may result in the loss of access to:

Order history
OrganicPure Wallet balance
Coupons and promotional benefits
Account preferences
Other account-related information

Certain information may be retained where required or permitted by applicable law.

10. Permissions

The OrganicPure application may request device permissions only when required for specific features.

Examples include:

Camera: To scan barcodes, QR codes, or gift cards
Notifications: To send order updates, delivery information, offers, or important service notifications
Storage or Media Access: If required for uploading images or providing customer support

You can manage or withdraw permissions through your device settings. Disabling a permission may prevent certain OrganicPure features from working properly.

11. Children's Privacy

OrganicPure is not intended for children who are not legally permitted to enter into agreements or use online shopping services under applicable law.

OrganicPure does not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to OrganicPure, please contact us.

12. Third-Party Services

OrganicPure may use third-party services for authentication, cloud storage, analytics, notifications, payments, delivery, or other operational purposes.

Third-party services may process information according to their own privacy policies. OrganicPure encourages users to review applicable third-party privacy policies where relevant.

13. Changes to This Privacy Policy

OrganicPure may update this Privacy Policy from time to time.

The updated Privacy Policy will be posted in the OrganicPure application or website with a revised effective date. Continued use of OrganicPure after the updated policy becomes effective may indicate acceptance of the revised policy.

14. Contact Us

If you have questions, requests, complaints, or concerns about this Privacy Policy or how OrganicPure handles personal information, please contact us:

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